PRIVACY POLICY

The Soul & Moon Story (“we,” “us,” or “our”) is committed to protecting your privacy. At https://www.thesoulandmoonstory.com (“this site”), we understand the importance of keeping your personal information private and secure. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you interact with our website, services, and offerings.

By using this site, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at thesoulandmoonstory@gmail.com.

What is “Personal Information”?

Personal information may include, but is not limited to:

Your name, email address, telephone number, and mailing address
Payment details (processed securely through third-party providers)
Information you provide when booking or purchasing a service
Preferences, communications, or any details you share with us voluntarily

How We Collect Information

We may collect personal information when you:

Visit or interact with this site
Book or purchase a service
Sign up for emails, updates, or resources
Contact us via email, forms, or social media

We may also collect technical data automatically, such as IP addresses, browser types, device identifiers, and cookie data.

Cookies & Tracking Technologies

This site uses cookies and similar tracking technologies to enhance your browsing experience, improve functionality, and analyze usage. You can choose to disable cookies in your browser settings, though this may affect site functionality.

We may use trusted third-party tools such as:

Google Analytics (website performance and traffic insights)
Facebook/Instagram pixels (marketing and retargeting)

How We Use Your Information

Your personal information may be used to:

Provide, confirm, and manage your bookings or purchases
Send service updates, reports, and communications
Respond to inquiries and customer service requests
Improve our offerings and website experience
Conduct marketing and promotional activities (with opt-out options)
Comply with legal obligations

Sharing of Information

We do not sell your personal information. We may share data only with:

Payment processors (e.g., PayPal, Stripe)
Service providers that support our business (hosting, email, analytics)
Legal authorities if required by law or to protect rights and safety

All third-party providers are required to handle data securely and only for the purposes outlined.

U.S. State Privacy Rights

Depending on where you live, you may have additional privacy rights:

California (CCPA/CPRA) – California residents have the right to know what personal data is collected, request deletion, and opt out of certain data sharing.
Virginia, Colorado, Connecticut, Utah – Similar privacy protections apply under state law.

To exercise these rights, please contact us at thesoulandmoonstory@gmail.com.

Data Security & Retention

We use reasonable security measures to protect your data, including encrypted storage, secure payment gateways, and restricted access. We retain your data only as long as necessary to provide services or comply with legal requirements.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided us personal information, please contact us and we will delete it.

International Visitors

While we primarily serve clients in the United States, if you are accessing our services from outside the U.S., please be aware your information may be processed in the U.S. and subject to U.S. laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the effective date. Continued use of this site after changes are made constitutes acceptance of the updated Policy.

Contact Us

For questions or concerns about this Privacy Policy or your data, please contact:

The Soul & Moon Story
Email: thesoulandmoonstory@gmail.com
Website: www.thesoulandmoonstory.com